1. Introduction
The Brand Bakehouse is a marketing services business operated by Ellie Giles, a sole trader based in London, England. This Privacy Policy explains how we collect, use, and protect any personal information you share with us through this website.
If you have any questions about this policy or how your data is handled, you can contact us at ellie.giles@brandbakehouse.com.
Data Collected
What information we collect
We only collect personal information when you choose to share it with us — specifically, when you submit our contact form. This may include:
Your name, your email address, your phone number, your company name, and any details you provide in your message to us.
We do not collect any information automatically through cookies, tracking pixels, or analytics tools at this time. If this changes in the future, this policy will be updated to reflect it.
Why we collect this information
We use the information you provide solely to respond to your enquiry, discuss your requirements, and where relevant, provide you with information about our services. We do not use your information for any other purpose, and we do not sell, rent, or share your data with third parties for marketing purposes.
Legal
The legal basis for processing your data
Under UK GDPR, we process your personal data on the basis of legitimate interest — specifically, to respond to enquiries you have voluntarily submitted to us. Where you have given explicit consent (for example, by ticking a consent checkbox on our contact form), we rely on that consent as the legal basis for processing.
Storing Information
How we store your information
Information submitted through our contact form is processed and stored using WPForms, our website’s form management software, and sent to our email account via WP Mail SMTP, our email delivery service. Our website is hosted with Bluehost, who store website data on our behalf in accordance with their own security and privacy standards.
We take reasonable steps to ensure your information is stored securely and is only accessible to Ellie Giles, the sole operator of The Brand Bakehouse.
How long we keep your information
We retain enquiry information for as long as necessary to respond to your enquiry and, where a business relationship develops, for the duration of that relationship plus a reasonable period afterwards for record-keeping purposes. If you would like your information deleted sooner, you can request this at any time using the contact details above.
Your rights
Under UK GDPR, you have the right to:
Request access to the personal information we hold about you. Request that we correct any inaccurate information. Request that we delete your information. Withdraw consent at any time, where consent is the basis for processing. Object to how your information is being used.
To exercise any of these rights, contact us at ellie.giles@brandbakehouse.com. We will respond to all requests within one month, in line with UK GDPR requirements.
Third-party services
We use the following third-party services to operate this website and respond to enquiries: WPForms (form processing), WP Mail SMTP (email delivery), and Bluehost (website hosting). These providers may process data on our behalf in accordance with their own privacy policies.
Cookies
This website does not currently use cookies or tracking technologies to collect visitor data. If this changes — for example, if we introduce analytics tools — this policy will be updated accordingly, and where required, a cookie consent notice will be added to the site.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Ellie Giles
The Brand Bakehouse
ellie.giles@brandbakehouse.com